My Services: I provide Mastery services to help you take control of your next career step through personalised coaching support and guidance. I will help you to explore the possibilities available to you and provide you with guidance and tactics on how to present yourself in person and in writing. And I help you develop, practice and refine employability skills and strategies that will increase your chances of a success through the job application and selection process.

I provide a ‘working with you’ support service based on my skills, expertise and experience. This means that you control the writing and revising of your documents, including CVs, cover letters, applications and interview preparations.

Because Mastery is a bespoke service, the exact content of a session or package of support will be unique to you and will be based on the briefing information that you provide me. 

Sessions will most likely be by phone. We will confirm the session format when you book. I will call you on the contact number you provide or set up a Zoom/Skype call. Support will also be provided by email or online.

Working together: To help and support you, I will need the information about you, the job opportunity and the application process to be as correct and complete as possible. I also will need you to complete the tasks we identify by the date agreed.

If you need my help between sessions, you can contact me. If you would like me to read or review any document, please send it to me at least 3 working days before our session.

It is for you to decide that my services are sufficient and suitable for you. I am not responsible for the actions or decisions you take or losses you incur, whether financial or otherwise, in connection with the sessions or outcome of your job application process.

Booking a session: When you request a session, I will confirm it or offer you an alternative time. Once confirmed, you may book the session by making payment. The fee will depend on the type of session you are booking and will be confirmed at the time of booking.

If the nature of your contact between sessions is likely to incur an additional fee, I will let you know and discuss options with you. I will not apply any additional fees without your consent. If you have booked a more complex package of services, the payment terms may be different and will be agreed with you at the time.

Making payment: I accept payment online using the payment processor Square. You can pay with UK-issued chip and PIN or magnetic stripe cards (including Visa, MasterCard, American Express, Maestro, Visa Electron). Payment will be subject to necessary validation checks and authorisation by the card issuer. I will not be responsible for delay or non-delivery of the service if your card issuer refuses to authorise payment. I do not need to inform you of the refusal.

Cancelling and changing your sessions: You may cancel or change your session by email at least 48 hours before the session. I will try my best to reschedule it within 7 days at no extra charge. If you do not rebook it, I will refund any advance payment received for a chargeable session not yet provided. If you give less than 48 hours’ notice to cancel a chargeable session, or if you miss it, you will forgo the fee for the cancelled /unused session. No refund will be due.

There may be rare occasions where I need to rearrange a session. I will give you as much notice as I can and will try my best to reschedule another convenient time as soon as I can for you. Likewise, if you have an emergency, I will need you to give me as much notice as you can and I will do my best to work around it.

There may be exceptional circumstances where I need to end the service (such as illness, bereavement, conflict of interest, if I believe another service is better suited to your needs, or other reasons). I will give you as much notice as I can and will refund any advance payments received for chargeable sessions not yet provided.

Your feedback: I strive to provide the best service to my clients and so your feedback about what is working well and what is not is important to me. If you have any problems, please let me know so we can adapt/adjust the way we are working. At the end of our process, I will ask you to complete a feedback form and am grateful to you for taking the time to complete it.

Confidentiality: I will treat all your personal information as private and confidential. I will not disclose it, without your prior written permission, unless disclosure is required by law. I respect your privacy and will not disclose the fact that you are a client unless I have your permission.

Personal data: All your personal data will be held according to the Data Protection Act 2018. Please see the Privacy Policy below for more information.

Intellectual property: I may provide you with different materials and other know-how. You acknowledge that, as between us, I own the intellectual property rights in these materials. You may use these materials for your own personal job applications. You may not use them for any external commercial purposes or disclose them to anyone else or incorporate them in other materials or documents on any media.

The legal part: Nothing in these Terms of Use excludes or limits any liability for death or personal injury resulting from negligence. These Terms of Use do, however, limit my liability for (1) losses that were not foreseeable to us when a contract was made (2) losses that were not caused by my breach of these Terms of Use (3) loss of data, loss of profits, cost of cover, or other special, incidental, consequential, indirect or punitive damages regardless of how caused or theory of liability. This limitation applies even if I have been advised of, or am aware of, the possibility of these type of damages. My total liability under these Terms of Use for any claims is limited to the amount of the fees you pay for a particular service. You will fully indemnify me on demand, from and against all claims, liability, damages, reasonable losses, costs, expenses and legal fees arising from your breach of these Terms of Use or use of the services and website.

Your statutory rights are not affected by these terms, conditions or policies.

Website terms: You will use the web site in accordance with these Terms of Use and only in a lawful manner. I make no warranty that the website will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs. The website is provided on an ‘as is’ and ‘as available’ basis without any warranty being given, including implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade. I will not be responsible or liable to you for any loss of material uploaded or exchanged with us.

English law applies to these Terms of Use.

This policy outlines what information we hold about you, how that information is used, who we may share it with and how we keep it secure. If you would like any additional information or explanation, please contact katia@excellaspro.co.uk.

We may update our Privacy policy from time to time.

Excellaspro provides Mastery services to clients to help them take control of their next career step through bespoke, personalised coaching support and guidance. We help clients plan the right steps at the right time. By helping them prepare CV, applications and interviews, we help client develop, practice and refine key skills and strategies that will increase their chances of success and will benefit them throughout their career.

You provide us with personal data in the following ways:

- by completing a questionnaire or requesting a session online

- by completing an online sign up or contact form

- through email, over the telephone or by post

- by making credit card and online payment

- basic details such as your name, address, contact details

- details of contact we have had with you such appointment requests

- employment history

- bank details

We use this information so that we can provide our services to you and comply with our legal obligations. This means that the legal basis of our holding your personal data is for legitimate interest.

We use your personal data for the following purposes:

- to assess your enquiry about our services

- to manage any aspect of our services and improve the way we offer our services

- to manage our business operations

- to keep records of our communications with you

- to comply with legal and regulatory obligations, requirements and guidance.

We will protect your personal data in accordance with the law.

We may use your data for marketing purposes, such as newsletters, but we will ask you for your express consent first. You can ask us to stop at any time by contacting us at katia@excellaspro.co.uk.

We will hold your personal data for as long as we need to for reasonable business needs, ie to manage our relationship with you and our operations and accounts, to handle complaints and to comply with retention periods required by law.

We use third-party tools to store and manage personal data, such as a CRM System, cloud storage or email marketing software, as well as our own data storage systems. This means that data may be held in the EEA, USA (with suitable data privacy shields) or elsewhere.

These tools include:

Vcita (an online tool for appointments, services and client communications https://www.vcita.com/legal/privacy-policy/)

Square (as our payment provider https://squareup.com/gb/en/legal/general/privacy)

Mailchimp (for email marketing https://mailchimp.com/legal/privacy/)

Adobe Portfolio (to build, manage and maintain my website – contact me for details about various plug ins used, including Google Analytics and Google Search Console).

We will keep information about you confidential. We will only disclose your information to third parties with your express consent with the exception of:

- other businesses in order to fulfil our services to you

- legal or crime prevention agencies and/or to satisfy requests from governmental or regulatory authorities (such as HMRC or ICO) if we have a duty to do so or if the law allows us to do so.

Everyone has the right to see, amend, delete or have a copy of data held that can identify them, with some exceptions. You do not need to give a reason to see your data. You have the right, subject to exemptions to:

- have your information deleted or corrected where it is no longer accurate

- ask us to stop processing information about you where we are not required to do so by law

- receive a copy of your personal data in an intelligible form

- object to certain processing of personal data, in particular to data processed for direct marketing purposes.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the United Kingdom Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.
You can find out if we hold any personal information by making a ‘subject access request’.

- give you a description of it

- tell you why we are holding it

- tell you who it could be disclosed to

- let you have a copy of the information in an intelligible form.

If you would like to invoke any of these rights or make a subject access request, please contact katia@excellaspro.co.uk.

We only use information that may identify you in accordance with law. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Cookies are small files that hold information; they’re placed or ‘dropped’ on your computer when you access websites or use apps on your device. The data contained in the cookie can be retrieved by the website or app that placed them there. They can also be accessed by websites or apps that have been authorised to use them by the website or app that first dropped them.
Some cookies only exist for a short period of time and are then automatically deleted by your device. Others last for longer – these are called ‘persistent cookies’ – and some exist for years unless manually deleted. These can be used to analyse multiple website visits over time or customise the content that’s displayed.

Some cookies are set by the website or app you’re visiting – these are called ‘first party’ cookies. Others may be set by a third party when you use a website or app – for example, by a tool built into the website, or by an advertising network that displays adverts on the site or in the app.

To find out more about cookies, including how to see what cookies have been set and how to control, opt out and delete them, visit www.allaboutcookies.org or, for more information, visit https://ico.org.uk/.

If you have a complaint about the use of your personal data, please contact katia@excellaspro.co.uk and we will do our best to help you. You have the right to complain to the Information Commissioner’s Office which enforces data protection laws: https://ico.org.uk/.

Last reviewed November 2021